This saga with N. and Social Services has my stress hamster in overdrive. It feels like I'm getting the run around. Well, no, I'm taking teeny tiny steps forward by checking off the stuff I'm apparently getting wrong, but I feel like I'm being punished by inconvenience.
I've said this several times, and in this case, it bears repeating: For a country that produces so much high-tech, many government services, municipal services, and things like health insurance corporations are remarkably low-tech. I don't understand why I can't go to an administrative office and get what I need done with the click of a button or six. I don't understand why my health insurance user portal is not particularly user-friendly or intuitive for the non-everyday stuff like finding and filling out a form for their mental health center (that's not true. I know why. It's so folks get frustrated enough with trying to get an appointment, that they give up and never make that appointment). I also really wish people in an administrative role had an easy way to actually give correct assistance when asked about the non-everyday stuff.I called the number I was given for the Maccabi mental health center in Beersheva. Immediately a robovoice tells me to go to the website and fill out a form, and then call back. Robovoice does not tell me what type of form I need to fill out. The website does not have anything about ASD diagnosing. So I click something at random (after hitting Translate to English because the important stuff I need as a patient is only in Hebrew) and I can't find anything about "filling out a form to make an appointment".
I call the number again, and press 1 as instructed. And I let it ring for 5 minutes before hanging up (yes, this is during their scant business hours). The phone doesn't even transfer me to an auto "leave your name, phone number, and ID number and someone will get back to you" option.






















